Floor and Decor is a popular store for home improvement and renovation needs. They offer a variety of flooring, tiles, and home decor items. But what if you need to return something? Understanding their return policy is essential before making a purchase.
What is Floor and Decor’s Return Policy?
Floor and Decor has a customer-friendly return policy. Here are the key highlights:
Return Period: 90 days from the date of purchase.
Receipt Requirement: You need the original receipt or proof of purchase.
Item Condition: Items must be in unused and resellable condition.
Refund Method: Refunds are issued based on the original payment method.
Key Exceptions
- Items without receipts may be denied a refund or exchanged for store credit.
- Clearance items and special orders are usually non-returnable.
- Opened or installed items are not eligible for returns.
How to Return Items to Floor and Decor
There are two ways to return items:
1. In-Store Returns
- Visit any Floor and Decor store.
- Bring the item along with the receipt or proof of purchase.
- Inform the store staff about your return.
- Refunds are processed instantly for eligible items.
2. Mail Returns
- Contact Floor and Decor’s customer service to initiate a mail return.
- Pack the item securely.
- Attach the return shipping label provided by the company.
- Ship the package via a trusted carrier.
Refund Methods
The refund method depends on how you paid:
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Credit/Debit Card | Refund to card | 5-7 business days |
| Cash | Cash refund | Instant |
| Gift Card | Refund to gift card | Instant |
| Online Payment | Refund to account | 7-10 business days |
Important Points to Remember
- Keep the Receipt: Always keep the receipt safe for easy returns.
- Check Item Condition: Ensure the item is unused and in its original packaging.
- Ask About Non-Returnable Items: Verify if the product is returnable before buying.
- Prepare for Restocking Fees: Some special orders may have restocking fees.
FAQs: Floor and Decor Return Policy
Can I return an item without a receipt?
Yes, but you may only get store credit instead of a full refund.
Are clearance items returnable?
No, clearance items are typically non-returnable.
Can I return opened items?
No, opened or installed items are not eligible for returns.
How long does a refund take?
Refunds typically take 5-10 business days, depending on the payment method.
Does Floor and Decor accept exchanges?
Yes, exchanges are possible for eligible items.
Contacting Customer Service
If you have questions about returns, you can contact Floor and Decor’s customer service.
| Method | Details |
|---|---|
| Phone | Call their support number on the receipt. |
| Reach out via their website contact form. | |
| In-Store Assistance | Visit your nearest store for help. |
Tips for Hassle-Free Returns
- Double-check the return policy for your specific item.
- Always retain the original packaging and tags.
- Use the same store or online account for returning items.
Conclusion
Floor and Decor offers a straightforward return policy. Following the guidelines ensures a smooth process. Whether you shop in-store or online, knowing these details can save you time and stress.
Remember: The key is to keep the receipt, maintain the item’s condition, and act within the 90-day window.
Disclaimer
This blog is for informational purposes only. Return policies may change over time. Always check the official Floor and Decor website or contact their customer service for the latest updates.